Terms and Conditions

Privacy and Personal Data Policy

1. 01

   Data Controller: FeelSãoMiguel, Lda., through the brand FeelAzores Sports, is responsible for processing personal data collected through the website, forms, online bookings, contact by email, telephone, or in person. The company's contact details are available at www.feelazoressports.com and in all contractual and billing documentation.

2. 02

   Data Protection Officer: As of today, FeelSãoMiguel, Lda. is not legally required to appoint a Data Protection Officer (DPO). For any questions regarding the processing of your personal data, you can contact us via the email address provided on our website.

3. 03

   Data Subject: A data subject is considered any natural person who makes a booking, requests information, participates in an experience organized by FeelAzores Sports, rents equipment, uses DMC or Travel Agency services, subscribes to marketing communications, or contacts the company by any means.

4. 04

   Purpose of Data Processing: Personal data is processed for: Managing bike rental bookings, tours, and experiences; -Organizing tour programs and trips; -Booking accommodation, transport, and other tourist services; -Managing mandatory insurance; -Issuing accounting documents; -Communicating with customers; -Marketing and newsletters (when authorized); -Handling complaints and customer support; -Complying with legal obligations.

5. 05

   Legal Basis: Performance of a contract, compliance with legal obligations, legitimate interest, and the subject's consent, where applicable.

6. 06

   Data Collected: Depending on the services contracted, the following may be collected: -Name; -Address; -Nationality; -Date of birth; -Contact details; -Identification document when legally required; -Billing data; -Emergency contact; -Medical information relevant to the safety of activities; -Photographs and videos, as provided for in this policy.

7. 07

   Data Retention: Data will be kept only for the period necessary to fulfill the purposes for which it was collected and for the legally applicable periods.

8. 08

   Image Capture and Use: During tours, events, and experiences, photographs and videos may be taken for institutional communication and promotion of FeelAzores Sports. Consent will be requested whenever legally necessary. The subject may request the removal of images in which they are identifiable.

9. 09

   Booking and Customer Management Platforms: FeelAzores Sports may use online booking platforms, CRM, operational management, and billing software. These providers act as processors and process data only according to FeelAzores Sports' instructions and in compliance with the GDPR.

10. 10

    Data Sharing: Data may be shared, when necessary, with hotels, carriers, guides, insurers, tour operators, technology providers, payment platforms, and public authorities, whenever there is a legal obligation.

11. 11

    International Transfers: Whenever there are providers located outside the European Economic Area, FeelAzores Sports will ensure that transfers comply with the mechanisms provided for in the GDPR.

12. 12

    Third-Party Data: Anyone providing personal data of other participants declares they have the legitimacy to do so and have informed them about the respective processing.

13. 13

    Data Subject Rights: Subjects can exercise their rights of access, rectification, erasure, restriction, objection, portability, and withdrawal of consent through the contacts provided by FeelAzores Sports.

14. 14

    Data Security: FeelAzores Sports implements appropriate technical and organizational measures to protect personal data against loss, misuse, or unauthorized access.

15. 15

    Compliance with Legal Obligations of Tourism Activity As an Active Tourism Operator, Travel Agency (RNAVT), and Destination Management Company (DMC), FeelAzores Sports may process the data necessary for: -Managing mandatory insurance; -Identifying participants when required by law; -Complying with obligations imposed by competent authorities; -Managing bookings with tourism suppliers; -Complying with tax, accounting, and administrative obligations.

16. 16

    Cookies: The website may use cookies to improve navigation, analyze website usage, and personalize content; the user can manage their preferences through the cookie management platform.

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    Supervisory Authority: If you believe your rights have been violated, you may lodge a complaint with the National Data Protection Commission (CNPD) – www.cnpd.pt